How do I make a return/exchange?
- Visit our returns center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
- Store exchange/ gift cards are solely issued based upon our guidelines see below.
What items are returnable for exchange/credit?
- If you’re not happy with your purchase we offer product exchange/store credit only. No cash/card refunds are accepted.
- Exchanges must be within 7 days from the date of delivery
- Returns must be received within 14 days from the date of delivery
- In unused and resellable condition (not be worn, altered, or washed)
- We may reject the return if items have makeup stains, deodorant/sweat stains, and/or items that smell of perfume. Any returns that do not meet our policy will be sent back to the customer.
What items are non-refundable and not eligible for exchange/store credit?
The following items cannot be returned for store credit:
- Gift cards
- Discounted / Sale promotion codes
- Shipping and handling charges are not refundable
- Shipping and Delivery Fees
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