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Frequently asked questions about returns, refunds, and exchanges.
We want you to be happy with your order!
If you are not happy we offer exchange/store credit only, to start the process please view below.
How do I make a return/exchange?
- Visit our returns center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
- Store exchange/ gift cards are solely issued based upon our guidelines see below.
What items are returnable for exchange/credit?
- If you’re not happy with your purchase we offer product exchange/store credit only. No cash/card refunds are accepted.
- Exchanges must be within 7 days from the date of delivery
- Returns must be received within 14 days from the date of delivery
- In unused and resellable condition (not be worn, altered, or washed)
- Tags must be attached to the original location of the garment, tags that have been removed and tied on do not qualify
- We may reject the return if items have makeup stains, deodorant/sweat stains, hair particles, and/or items that smell of perfume. Any returns that do not meet our policy will be sent back to the customer.
What items are non-refundable and not eligible for exchange/store credit?
The following items cannot be returned for store credit:
- Gift cards
- Discounted items / Sale promotion codes / promotional store discounts
- Shipping and handling charges are not refundable
- Shipping and Delivery Fees
The item I received is damaged!
If the purchased product is faulty, reach out to us within 2 days of the delivered date.
We will replace the item or issue a store credit.
Can the items be exchanged?
We only allow the exchange of purchased items for selectable variants. Once the exchange request is approved, and the original item is received, the replaced item will be shipped to you.
What are the refund options?
We do not process refunds via cards/cash.
The only following refund options are supported:
- Refund to store credit (if applicable)
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request. The customer is responsible for the shipping fees associated with sending back the product, we are not responsible for lost or stolen parcels.
Can i cancel my order once it’s placed
No, Once orders are placed they cannot be canceled or refunded. Please allow for one day to process orders.
How soon will I get my store credit?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your store credit request. Shipping fees associated with shipping your goods will be deducted. If approved, the refund request will be processed within 5 - 7 working days after return is received.
My question is not addressed...
Store discount codes
All site-wide discounts are not applicable with any other automative discount code
Only one discount code is applicable per sale
If you have any queries regarding return or refund, reach out to us.